In case of occurrence of insurable event and in order to streamline your claim is as well as to minimize impact on your business operations it is essential for you to carefully follow procedure.
There are number of steps which must be taken immediately - report the incident to Colonial Insurance Pty Ltd by telephone, facsimile or email, wherever practicable, within 24 hours of the incident.
Regardless of whether or not the claim has been reported or a loss assessor appointed, you must immediately do whatever is necessary to prevent further loss of life or property damage. For example:
Whatever the circumstances of the incident, DO NOT ADMIT LIABILITY EVEN IF YOU THINK YOU ARE AT FAULT. Your Insurer is entitled to deny a claim or pay a reduced amount if statements made by you or your employees prejudice the Insurer’s position.
It is impossible to give guidelines for procedures to follow in every claim, simply because of the nature of accidents:
However, the above general procedures for various major classes of insurance can be relied upon to cover most circumstances. For any other claim involving other classes of insurance, contact Colonial Financial Services Pty Ltd without delay.Claim Forms
General Claims - (fire, accident and theft)
Liability claims - (public and products)
Machinery Claims - (machinery breakdown, stock and fusion)
Motor Claims - (motor vehicles)